Welcome to the Sterling Chase website. By registering for one of our e-learning products, you are agreeing to comply with and be bound by the following terms and conditions of use which, together with our Privacy Policy, govern the Sterling Chase Associates Ltd relationship with you in relation to this website and the services you are provided with.
If you do not agree with all of the terms of this agreement, you will not be able to register for, or otherwise purchase, subscribe to, or access, the services provided on or via this website.
Sterling Chase Associates Ltd may modify the terms of this agreement without your prior notice and any modification shall be effective upon posting by Sterling Chase Associates Ltd on this website. By agreeing to the terms of this agreement, you signify that you agree to be bound by such modifications when using the Sterling Chase website and when using any of the products offered by this website after any such modifications are made to these terms and conditions. You agree to be bound by any modifications to this agreement when you use the website or use the products offered by this website after any such modification is posted.
The term ‘Sterling Chase Associates Ltd’ or ‘Sterling Chase’ or ‘us’ or ‘we’ refers to the owner of the website, whose registered office is First Floor, Barclays House, Gatehouse Way, Aylesbury, Buckinghamshire, HP19 8DB. Our company registration number is 5253158 and our VAT registration number is 848 7946 56. You, the customer, shall be referred to herein as ‘you’ or as the ‘client’. You can contact us on +44 (0) 845 371 3099 or send us an email to enquiries@sterlingchase.com for more information regarding these terms and conditions.
You must provide Sterling Chase with a valid, active e-mail account at the time of purchase and if this becomes invalid or inactive at any time, you must change your profile immediately to include your new valid, active e-mail account.
The terms ‘products’, ‘services’, ‘packages’, ‘lessons’ and/or ‘modules’ refer to content, material and/or services that you purchase via our website.
Terms of Access and Intellectual Property Rights
The content and material featured on the pages of this website is for the client’s general information and use only. All content and material included on this site, including, but not limited to, the text, graphics, design, logos, button icons, images, audio clips, video clips, digital downloads and data compilations are the exclusive property of Sterling Chase Associates Ltd.
Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. The client may not copy, reproduce, modify, alter, distribute, publish, display, store, post, transmit, revise, decompile, disassemble or reverse engineer any of the content or the products available on this website, directly or indirectly, without the express written permission of Sterling Chase. In addition, the client must agree not to resell, license or sublicense for profit or otherwise provide a third-party with access to the products or individual lessons available on the Sterling Chase website. The client may not attempt to derive the source code of any of the website’s products or services or otherwise use the products or service to develop any other computer programme.
You may not copy or recreate any content from this website and you may not create a link to this website from another website or document without Sterling Chase’s prior written consent or request. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
If any of the terms and conditions are breached or compromised by the client, Sterling Chase may, by their sole and absolute discretion, block the client’s access to the website and its content. Unauthorised use of this website may give rise to a legal claim for damages and/or be a criminal offence and lead to prosecution.
Prices
All of our prices are quoted and charged in UK Sterling at the point of purchase. Payments made to Sterling Chase from outside the United Kingdom will be converted to UK Sterling at the prevailing exchange rate when an online purchase is completed. All online purchase receipts will show the exact amount charged in UK Sterling. The prices quoted are inclusive of 20% Value Added Tax. We use Royal Bank of Scotland Group’s ‘NatWest Streamline’ service to process Credit and Debit Card, Maestro and MasterCard transactions.
Conditions of Sale and Delivery
Individuals and organisations are required to purchase the Sterling Chase e-learning packages prior to watching and/or accessing them. Payments and subscriptions can be made by entering either valid credit or debit card details or MasterCard or Maestro or PayPal account details at the time of purchase.
Alternatively, if a corporate account is in place, a written instruction should be made directly to Sterling Chase from the authorised buyer, with a Purchase Order and billing details. If you would like to set up a corporate account for your organisation, please contact Sterling Chase directly on 0845 371 3099 or send us an email to enquiries@sterlingchase.com.
If you choose to make a single one-off purchase payment for all of the available lessons within a package, individual access to all of the appropriate video clips and additional resources is granted to each user for a period of 365 days from the date of purchase.
At the end of the 365 day period, your password will automatically expire and no further access to the Sterling Chase e-learning platform will be available. When purchased as a single one-off payment, all of the lessons may be accessed as many times as required during the 365 day period, provided that they are accessed solely for the personal use of the candidate, unless specifically agreed otherwise in writing by Sterling Chase.
Unless a multi-user package is purchased, subject to the other terms hereof, the client may access the lessons which he or she has purchased from a maximum of 3 computer IP addresses (but only one at any one time) on any given day. Multiple concurrent use of a username and password is not permitted unless a multi-user package is purchased.
Purchasers of a multi-user package will receive five individual usernames and passwords in total. One username and password will be sent to your chosen email address automatically upon purchasing a multi-user package. The purchaser will also be asked to choose four additional usernames (subject to acceptability) which will be configured by Sterling Chase Associates and the purchaser will be notified by Sterling Chase Associates via email. Once all usernames and passwords are configured, the learning package may only be used concurrently by five separate individuals with the permission of the purchaser. For the ‘Individual Modules’, ‘Full Access’ and ‘Multi-User Access’ packages, if any username is found to have been accessed concurrently by more than one computer, Sterling Chase reserves the right to terminate this Agreement without a refund and prohibit access to the e-learning platform. Purchasers are prohibited from sharing access to a package with a third party who is not subject to the terms of this Agreement. The original purchaser is responsible for keeping their login details secure. If a third party who is not subject to the terms of this Agreement is found to be using a purchaser’s login details, the Agreement with the original purchaser will be terminated and the original purchaser will not be entitled to a refund.
Sterling Chase Associates Ltd reserves the right to modify any content or material featured on the pages of this website and packages at any time and without prior notice.
Coaching Sessions & Workshops
Individual or group coaching sessions may be offered as part of, or in conjunction with, a product, package or individual lesson in order to enhance or promote learning. We reserve the right for these to be provided either synchronously in real time or asynchronously via message boards or forums. We reserve the right to provide synchronous real-time coaching sessions using telephone or electronic media and reserve the right to change the timing or medium for coaching sessions, although we will endeavour to give a minimum of 24 hours notice of any change.
Refunds, Returns & Cancellations
On successful payment to Sterling Chase, you have the right to return the product and receive a full refund for the purchase amount, minus any shipping and handling, by notifying Sterling Chase Associates Ltd in writing within 7 working days from the original purchase date. The original purchase date is the date that you agreed to purchase the product within the Sterling Chase shopping cart and completed the first payment for that package.
To submit a refund request within the first 7 working days of purchase, the customer must email Sterling Chase at enquiries@sterlingchase.com or apply in writing to the registered office of Sterling Chase. The registered office address of Sterling Chase is provided near the top of this agreement. Please include your Order ID Number (provided in your billing email which is sent to you upon successful purchase of one of our products or services), Full Name, E-mail Address, Billing Address, and Phone Number in your refund request, along with a copy of your receipt of purchase. You will receive e-mail confirmation if and when your refund request is approved by Sterling Chase.
After receipt of any refund request which meets the terms detailed above, the purchase amount will be refunded in full. For e-learning products which are solely provided in digital download format, once your request is received, and it falls within the 7 working day window, we will refund your purchase within 30 working days of receipt of your refund request. Once a refund has been issued, access to that product will be suspended immediately.
Refund requests after 7 working days from the purchase date will not be processed. No exceptions will be made to this policy.
After a refund is issued, the client is obliged to destroy all digital or physically printed copies of any material associated with a Sterling Chase e-learning product that he or she has requested a refund for. This includes but is not limited to, all files stored on a hard drive, held as email attachments, or stored on online storage, thumb drives, memory sticks, mobile phones, or held as printed copies, etc.
A “Refund” is given upon a request submitted within the 7 working days of your original purchase date. This 7 working day period is considered a trial period. If you request a “Refund” during that trial period, your access to that product will be revoked with immediate effect.
Receipts, Billing and Settlement
Receipt of purchase is provided online at the time of purchase with a copy sent by email to the address specified at purchase. It is important that the client prints and/or saves these receipts as the information provided in them will be required if there are any issues in the future or a request for refund. Any mistakes on the receipt should be raised with Sterling Chase by e-mail within 48 hours of receiving the online receipt. Failure to receive the online receipt should be raised with Sterling Chase within 48 hours of purchase. Sterling Chase will endeavour to rectify any such mistakes within 48 hours of receiving an appropriate request from a client.
Disclaimer
Sterling Chase does not give any warranty or other assurance as to the operation, quality or functionality of the Sterling Chase e-learning platform, packages or individual lessons or any other content published on, or products offered via, the Sterling Chase website. Sterling Chase staff and its associates reserve the right not to discuss the content of any package, lesson or with the client or any organisation.
Neither Sterling Chase nor any third parties provide any warranty or guarantee as to the content of any information and materials available directly or indirectly through the Sterling Chase website, its accuracy, completeness, performance, suitability, timeliness or fitness for any particular purpose. The client must acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials or advice provided directly or indirectly via this website is entirely at your own risk, for which Sterling Chase shall not be liable. It shall be your own responsibility to ensure that any products, services or information made available through this website meet your specific requirements. To the full extent permissible by law, Sterling Chase disclaims all responsibility for any damages or losses (including, without limitation: financial loss; damages for loss in business projects; loss of profits; or other consequential losses) arising in contract, tort or otherwise from the use of the Sterling Chase e-learning platform or any material referred to in the Sterling Chase packages or individual lessons, or from any action or decision taken as a result of using the materials featured on or obtained directly or indirectly via this web-site. All of our employees’ ; associates’ and/or coaches’ comments, provided for any reason, whether written or verbal, are also covered by this disclaimer.
Sterling Chase Associates Ltd reserves the right to modify any content or material featured on the pages of this website and in any package or individual lesson at any time and without prior notice.
Legal and Arbitration
We operate under the Laws of England and Wales and the European Commission. Our Terms and Conditions do not affect our clients’ statutory rights under the following English and European consumer laws:
• the Sale of Goods Act 1979;
• the Supply of Goods and Services Act 1982;
• the Sale and Supply of Goods to Consumers Regulations 2002;
• the Electronic Commerce (EC directive) Regulations 2002;
• the Consumer Credit Act 2006;
• the Trade Descriptions Act 1968;
• the Unfair Contract Terms Act 1977;
• the Unfair Terms in Consumer Contracts Regulations 1999;
• the Consumer Protection Act 1987;
• and the Consumer Protection Regulations 2002.
The validity, construction and performance of this contract shall be governed by the Law of England and Wales and any dispute that may arise out of, or in connection with, this contract including its validity, construction and performance shall be determined by arbitration under the Rules of the London Court of Arbitration at the date hereof. Rules with respect to matters not regulated by the London Court of Arbitration incorporate the UNCITRAL Arbitration Rules. The parties agree that service of any notices in reference to such arbitration at the addresses as given in the contract shall be valid and sufficient.
Data Protection and Privacy Policy
Registration data and other information about you are subject to our Privacy Policy. This privacy policy sets out how Sterling Chase uses and protects any information that you give us when you use this website.
Sterling Chase adheres strictly to all current Data Protection legislation, including the Data Protection Act 1998 We do not pass client names, addresses or other details to any other organisations for marketing or other purposes. Sterling Chase is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and the Data Protection Act 1998
Sterling Chase may change this policy from time to time by updating this page and without prior notice. You should check this page from time to time to ensure that you are happy with any changes.
We may collect the following information:
• The client’s name, job title, employee and industrial sector of employment.
• Contact information, including email address.
• Demographic information such as postcode, preferences and interests.
• If purchasing or subscribing to any of the e-learning packages, credit or debit card details to process payments/transactions.
• Other information relevant to customer surveys and/or offers.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• To improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the website according to your interests.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you access the Sterling Chase e-learning platform using a password, you are solely responsible for maintaining the confidentiality of that password. If you provide someone else with access to your password to the Sterling Chase e-learning platform, they will have the ability to view information about your account and make changes through the website. You agree to notify us promptly if you change your address or email so we can continue to contact you and send any notices required hereunder. If you fail to notify us promptly of a change, then any notice we send to your old address or email shall be deemed sufficient notice.
You may request details of personal information which we hold about you under the Data Protection Act 1998 and a small fee will be payable to cover our administration costs. If you would like a copy of the information held on you please communicate your request in writing to our registered address or by e-mail to enquiries@sterlingchase.com.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual and tailor their operation to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
